If you receive a product that is defective, damaged, or does not match the description, you are eligible for a return or exchange. Please note the following conditions:
- Timeframe:
- Returns or exchanges can be requested within 14 days from the date of delivery.
- Eligibility for Return or Exchange:
- The product must be in its original condition, unused, and in the original packaging.
- Products that show signs of wear, damage, or alteration will not be accepted.
Process for Returns and Exchanges
- Contact our customer service team at Contact@cloosy.shop to initiate the return or exchange process.
- Provide proof of purchase and a description of the issue.
- Once approved, you will receive detailed instructions on how to return the product.
Note: Shipping costs for returns or exchanges are the customer’s responsibility unless the return is due to an error on our part (e.g., incorrect product or defective item).
Non-Exchangeable/Non-Refundable Items
- Items returned outside of the 14-day window.
- Products that do not match your size due to incorrect size selection at checkout.
Customer Responsibility
We strongly advise all customers to check the product descriptions, size guides, and measurements carefully before placing an order. This ensures you receive the perfect fit and avoid unnecessary issues.
At Cloosy Boots, we strive to protect both our customers and our business by providing clear and fair policies. For any questions, feel free to contact us at.
Contact@cloosy.shop